If you buy a second-hand Lexus that supports Connected Services, you can activate Connected Services directly from your Lexus Link+ app given that you can prove physical access to the car (via mileage verification process or QR code scanning). Please visit your retailer to change the ownership of the car to your name in order to enjoy the full functionality of the app.
FAQS
- All21
- Connected Services17
- Homecharge4
Connected Services consist of the Lexus Link+ app on your mobile device and the multimedia system in the vehicle. Each suite is host to its own set of features that make driving safer and more fun, both in and out of your car.
The Lexus Link+ app lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, find information on when your car is due to receive maintenance, check your vehicle data and receive important notifications, as well as control climate system, doors and hazard lights of your car remotely.
Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation system.
*for select models
For more details about function availability by model please get in contact with an Authorized Dealer or check the information on our local Lexus website.
The Lexus Link+ app is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll be the only one able to use the Connected Services for that car.
Yes, Connected Services can be added to multiple accounts but can only be activated and active on one account at any one time.
Connected Services consists of the Lexus Link+ app and Multimedia. Each suite is host to its own set of features and must be activated separately.
A quick way to check if Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.
If you are unsure whether your Connected Services are activated, first select the correct car from My Garage, then click on Connected Services centre. Then you will see all services available for the car and their activation status. Then, follow the flow to activate the Connected Services that are available for your vehicle.
To activate Lexus Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the Setup tab. From there click on the Online tab, then the Lexus Online tab, and choose an existing account. Then enter your Lexus Link+ credentials.
Entering your details will start your 3 years of free service. You can check the expiration date of your Multimedia subscription via Customer Portal.
If you don’t have an existing account, you can directly create one in your car, by choosing the New Account option.
On vehicles equipped with Lexus Smart Connect, you can easily scan the QR code generated on the Head Unit with the Lexus Link+ app or alternatively introduce it manually into the app. Then activate the smart services in the Connected Services centre on the Lexus Link+ app.
For more information please see our How-to videos.
The account details are the same for the Lexus Link+ app and Customer Portal. On both platforms the password can be changed.
To change your password go to the login screen and select Forgot Password.
- Cancel Connected Services Subscription and remove the car from your account in the application.
- Remove User Profile from Multimedia head unit.
- Don’t delete your account, as any future Lexus cars you may own can be added to the account. Don’t forget to inform the new owner of the car that the vehicle is equipped with Connected Services.
Connected Services will stop if the Vehicle Identification Number (VIN) is removed from your account.
Connected Services are included with the purchase of any Connected Services compatible Lexus vehicle, for a span of ten years.
Connected Services for vehicles equipped with Smart Connect is included for a span of 4 years.
The Connected Services of the Lexus Link+ app will function for 10 years. Lexus will cover the cost of data used to provide Connected Services for 10 years, but the Lexus Link+ app will function even without Connected Services.
Yes and no. A car can be added to multiple accounts but only one account can access Connected Services at any one time or any other personal data.
The account is shared between the Lexus Link+ app and Customer Portal. On both platforms an account can be created from the login screen. After the creation of an account you will receive an activation email which you have to confirm before you can access your account and add your vehicle(s).
You can manage your ToU through the Data Privacy Portal section in your account.
You can consult your Privacy Notice through the Data Privacy Portal section in your account.
Stay a step ahead while driving with a wide range of functions and get to your destination on time. Tune in to diverse events on the road and find available fuel stations and parking spots (on or off-street). Drive worry-free with internet updated navigation.
You decide what data you share with Lexus. You can control this at any moment in the Data Privacy Portal and can withdraw your consent when you want to.